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Jeffrey S. Trosin     6817 Urania Ct Ÿ Las Vegas, NV, 89131

(702) 465-8898                                

Jeffreys.trosin@yahoo.com                                              

 

Objective:            Seeking a challenging position in IT where I can use my database, analytical and help desk experience for the benefit of my employer.

 

Accomplishments:

  

        Computers                             

Ÿ     Skilled in troubleshooting computer systems and software.

Ÿ     Quickly learn procedures and methods.

Ÿ     Computer literate - can quickly learn new software.

Ÿ     Proficient using software packages including Microsoft Office, Windows XP.

Ÿ     Highly imaginative with many innovative ideas.

 

                     Training                             

Ÿ       Trained end-users in use of new order-entry and inventory software after switching from a Cambar database to an Oracle database

Ÿ     Assisted students with programming, Microsoft Office, and other computer tasks.

Ÿ     Tutored students in programming and computer use.

 

           Teamwork                             

Ÿ     Honest, friendly, outstanding communication skills.

Ÿ     Friendly - can get along well with others.

Ÿ     Enjoy working with people.

Ÿ     Efficient and courteous.

Ÿ     Effective interaction with end-users, associates, and management

Ÿ     Able to work with others toward a team goal.

 

Employment:

  

                           Sunset Station Casino                              Henderson, NV

                               Table Games Dealer                              12/04 to Present

Ÿ     Conducted gambling games such as blackjack, mini baccarat, Pai Gow poker and carnival games.

Ÿ     Ensured game integrity by eliminating mistakes and/or attempts at cheating.

Ÿ     Able to please customers under all circumstances using great guest service skills.

Ÿ       Received two awards for Beyond the Best Service and for job performance.

Ÿ        Spent 20 hours off company time to create an Excel spreadsheet to track the number of early outs a dealer had in order to regulate an even amount of hours created by forced early outs which also aided in preventing layoffs due to the Director and Shift manager being able to show corporate the number of hours they saved the company by sending dealers home early.

 

 

Stratosphere Casino                              Las Vegas,NV

                               Table Games Dealer                              05/02 to 11/04

Ÿ     Conducted gambling games such as blackjack and carnival games.

Ÿ     Ensured game integrity by eliminating mistakes and/or attempts at cheating.

Ÿ     Able to please customers under all circumstances using great guest service skills.

Ÿ     Dual rate supervisor responsible for watching multiple games, tracking game play, monetary transactions, and ensuring procedures were followed.

Ÿ     Settled any game disputes and errors.

 

           Motor City Casino                              Detroit, MI

                               Table Games Dealer                              02/00 to 04/02

Ÿ     Conducted gambling games such as blackjack, mini baccarat, Pai Gow poker and carnival games, following all applicable rules and regulations.

Ÿ     Ensured game integrity by eliminating mistakes and/or attempts at cheating.

Ÿ     Able to please customers under all circumstances using great guest service skills.

 

           Plasticrafts                              Redford, MI

          Help Desk Associate                              04/99 to 11/99

Ÿ     Answered questions applying knowledge of software, hardware and procedures.

Ÿ     Was instrumental in aiding in the rollover from Cambar to Oracle by traveling on-site to train end-users and troubleshoot system and software issues.

 

               Absopure Water Co.                              Plymouth, MI

       Data Entry Clerk                              05/97 to 05/99

Ÿ     Began as a plant employee and was promoted to Data Entry Clerk after 6 months of employment.

Ÿ     Executed daily operations of entering route deliveries and payments made on accounts.

Ÿ     Designed an Excel spreadsheet to post account payments on the network.

 

Education:                              Macomb Community College                              Macomb, MI

      Pursuing a degree in Computer Information Systems                              1997 to 1998

Ÿ     SQL using Microsoft Access

 

    Lord Fairfax Community College                              Middletown, VA

      Pursuing a degree in Computer Information Systems                              1992 to 1993

Ÿ     C programming

Ÿ     psychology

 

        Henry Ford Community College                              Dearborn, MI

      Pursuing a degree in Computer Information Systems                              1991 to 1992

Ÿ     programming languages such as Cobol, Fortran, RPG II

Ÿ     systems analysis

 

Additional Training:

  

Self-taught in HTML 4 and JavaScript.

 

References:

  

Available upon request